Gone are the days when one used to stand in long queues to get their passbook updated. Even one had to spare much of their day’s time for processing their banking transaction leaving behind their core job. But now the things have changed a lot much.
These Banking and Financial sectors too have started adopting newer customer friendly technology to benefit most of their banking clients.
Today banking institutions have grown and transformed into a complete personal financial destination providing host of monetary services all under one roof. Both the Banking and Financial service organization have united to offer ultimate customer satisfaction to their clients.
These banks are ushering in to the new age of Mobile technology. The latest to be adopted is the SMS technology that has increased customer satisfaction. A drastic change in the Banking industry has indeed benefited both the financial sector and its customers at large. It has truly come of age, not only in terms of globally but also nationally and locally.
A new dimension in the banking transaction has ensured competitive advantage and has proved to implement a better customer service. It’s the need of an hour for banks to adopt these mobile SMS service for their every banking service.
The banks can use SMS services for the following
Changes in policy affecting the consumer, e.g. Interest rate.
Communication about major event, e.g. Branch opening.
Daily/Weekly reminders of account balances.
Monthly status of reward points.
Reminder of EMI payments, Bill payments.
Send monthly applicable Bank charges.
Balance below a specified limit.
Salary credit/ Cheque deposit in the bank.
Credit limit exceeded.
Cheque bounce alert
Enquire account balance.
Report lost/stolen card.
Enquire loan/credit status.
Order cheque book.