Few days back, Minister announced to send complaints for any unplanned power cuts. This step was initiated to shorten complaint procedure for citizen. In the age of Mobile, we are dependent on SMS confirmation; Government has come with many plans which make Indian citizen to follow the rules and regulation with the help of electronic medium. Income Tax, Bank Transactions and many more things are done with electronic system.
Common man need not to stand in the Q and wait for his turn to fill the form and file a complaint. SMS confirmation has become so important in our daily life for every single reason. Some website provides SMS remainders for Birthdays, Hospital Appointments, Bill Payments etc. People have moved from paper acknowledgement copy to SMS confirmation at railway station check point and hospital appointment and so on.
Government is trying to use mobile revolution as a strong information media to inform public at various occasions. We are used SMS notification at such level, now we expect insurance & loan premium payment reminders by SMS.
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