In last 10 -15 years there has been drastic changes in Aviation Industries. Earlier it was only dream of middle class people to travel by air but today it’s very affordable as ever. Indian air industries struggle a lot to reach this part. In India huge investment has been done from on airlines infrastructure. They are adopting so many advanced technologies and facilities to increase the air traffic. For all airlines industries most important aim is to increase satisfaction level of customer for more revenue. To increase their market share they are adopting different kinds of marketing strategies, most preferred once is SMS technology to increase customer satisfaction level.
In past few years Bulk SMS service increased customer service efficiency level. Bulk SMS service is very cost effective mode of communication and helps in increasing customer satisfaction level. It update customer about accurate details about customers. Any last minute changes can be update by SMS.
- Booking confirmation and timings can be sending via SMS.
- Offers, discount can be sent to existing and new customers.
- Informing loyal customers about various deals for them.
- Informing all your existing customers of new destination additions.
- Integrate SMS Services in website for automated SMS alerts.
- Promote other value added services like Hotel bookings, insurance, etc.
- Launch SMS opinion polls or contests to engage customers & get feedback.
- SMS communication done between employees.
Bulk SMS service is Ideal solution for airlines industries. SMS communication is very efficient, cost effective, time saving. Now customers don’t have to rely on internet or emails accessibility to get information. SMS service helps to reach customer needs and creating customer friendly move on.
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