Rising costs and competition are forcing IT / BPO industry to become extremely process and cost efficient. http://goo.gl/1xe96g
SMS can be used by them in the following areas :
Mobile messaging services can be deployed by the BPOs to achieve a high process RTO (ReturnTime Objective).
Automatic critical failure alerts based on the pre-configurable business rules.
Alerts/updates on process recovery.
Periodic MIS to stakeholders on process performance.
Escalation to higher level if problem not attended to by the assigned resources.
Intimating employees about the referral schemes, account transfers and incentives.
Schedule interviews and sending offers to prospective employees.
Alerts on change/delay of cab timings to the employees.
Employees can query cab timings.
Employees can register pick-up/drop of cabs.